Factoids Factual Factoids
Factual Factoids
Factoids are snippets of information from little notes to full page terms & conditions. If you require further information about any factoid, please give us a buzz.
Associations
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CompTIA ASC Gold
We're the first CompTIA A+ Gold Service Centre in the country. -
Brigantia Member
We are proud to be Brigantia Computer Experts and abide by their Code of Ethics. -
ITACS Member
We are members of the "Independent Trade Association of Computing Specialists" and abide by their code of ethics. -
AVG Anti Virus
We are authorised AVG resellers - you can add AVG to repair job for a special price! Ask for details. -
ESET
We are an ESET Reseller - we can sell all versions and flavours of ESET including Anti Virus, Smart Security and Business class packages. -
LaptopLink
We are members of the LaptopLink scheme. This scheme provides both guarantees that your laptop is in good hands and a service to get it to us via a network of local drop off points, or by post.
Other Info
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Bringing In Your Equipment
Are you planning on bringing in some equipment for repair or upgrade? -
OEM vs Retail
What is OEM and why is it different to Retail? -
RoHS
The RoHS Directive mandates that electrical/electronic products are more environmentally friendly. -
WEEE
Totally Techy Ltd is registered as a distributor under the Waste Electrical and Electronic Equipment EU directive.
Repair Policies
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Never Second Best
If you are not happy with a job, we'll have another go. We hate the idea of leaving customers dissatisfied! -
No Fix, No Fee, No Fuss
If we can't fix it, you don't pay! Some exclusions apply like pre-arranged 'lets try it' type jobs or courier fees. -
A+ Techies, A+ Service
Our Techies are qualified; they know a thing or two about computers! Our service really is Heroic and we will go that extra mile to get things done. -
A+ Aftercare
Every job has a detailed report and 30 days support & follow-up advice if you need it.
FAQs
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Links & Partners
Links & Partners
Other Policies
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Basic Services T&Cs
These Terms & Conditions cover all services unless a contract exists between us that modifies it. Sales (e.g. online or in-store purchases of goods) are covered by their own Terms & Conditions. -
Code Of Practice
We follow our own Code of Practice and of the associations we belong to (CompTIA, Brigantia, ITACS). -
Customer Ethics & Privacy Policy
This is an internal policy that all our Techies must follow, we publish this so that you can see we really take your privacy seriously. -
Delivery
We have three methods of getting goods into your grubby little hands. Free Collection in store, Standard Delivery (£5) and Premium Delivery (£10). -
Online & Offline Security
How we secure your data online. -
Privacy
Our Privacy Policy for our Services, Website & In-Store. -
Refunds & Returns
This is the standard online & in-store refund & returns policy and applies to all items unless stated otherwise. This policy does not cover services, support or parts installed by us during another service. -
Terms of use
This policy covers the basic Terms of Use for our website.
Telephone
0800 999 2150
Free on most landlines (not on mobiles). We do not offer support via this number.
0330 999 1337
Included free in most mobile & landline call packages. Otherwise, just your standard call rate applies. If you are on a contract with us for support, please use this number.
Prefer Email?
Looking for our email? Here it is:
help@totallytechy.com
That's refreshing isn't it?
Address
We are real!
Totally Techy Ltd
179 High Street
Uxbridge
UB8 1LA


