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Factual Factoids

Factoids are snippets of information from little notes to full page terms & conditions. If you require further information about any factoid, please give us a buzz.

Associations

  • CompTIA ASC Gold

    We're the first CompTIA A+ Gold Service Centre in the country.

  • Brigantia Member

    We are proud to be Brigantia Computer Experts and abide by their Code of Ethics.

  • ITACS Member

    We are members of the "Independent Trade Association of Computing Specialists" and abide by their code of ethics.

  • AVG Anti Virus

    We are authorised AVG resellers - you can add AVG to repair job for a special price! Ask for details.

  • ESET

    We are an ESET Reseller - we can sell all versions and flavours of ESET including Anti Virus, Smart Security and Business class packages.

  • LaptopLink

    We are members of the LaptopLink scheme. This scheme provides both guarantees that your laptop is in good hands and a service to get it to us via a network of local drop off points, or by post.

Other Info

  • Bringing In Your Equipment

    Are you planning on bringing in some equipment for repair or upgrade?

  • OEM vs Retail

    What is OEM and why is it different to Retail?

  • RoHS

    The RoHS Directive mandates that electrical/electronic products are more environmentally friendly.

  • WEEE

    Totally Techy Ltd is registered as a distributor under the Waste Electrical and Electronic Equipment EU directive.

Repair Policies

  • Never Second Best

    If you are not happy with a job, we'll have another go. We hate the idea of leaving customers dissatisfied!

  • No Fix, No Fee, No Fuss

    If we can't fix it, you don't pay! Some exclusions apply like pre-arranged 'lets try it' type jobs or courier fees.

  • A+ Techies, A+ Service

    Our Techies are qualified; they know a thing or two about computers! Our service really is Heroic and we will go that extra mile to get things done.

  • A+ Aftercare

    Every job has a detailed report and 30 days support & follow-up advice if you need it.

FAQs

Other Policies

  • Basic Services T&Cs

    These Terms & Conditions cover all services unless a contract exists between us that modifies it. Sales (e.g. online or in-store purchases of goods) are covered by their own Terms & Conditions.

  • Code Of Practice

    We follow our own Code of Practice and of the associations we belong to (CompTIA, Brigantia, ITACS).

  • Customer Ethics & Privacy Policy

    This is an internal policy that all our Techies must follow, we publish this so that you can see we really take your privacy seriously.

  • Delivery

    We have three methods of getting goods into your grubby little hands. Free Collection in store, Standard Delivery (£5) and Premium Delivery (£10).

  • Online & Offline Security

    How we secure your data online.

  • Privacy

    Our Privacy Policy for our Services, Website & In-Store.

  • Refunds & Returns

    This is the standard online & in-store refund & returns policy and applies to all items unless stated otherwise. This policy does not cover services, support or parts installed by us during another service.

  • Terms of use

    This policy covers the basic Terms of Use for our website.

Telephone

0800 999 2150

Free on most landlines (not on mobiles). We do not offer support via this number.

0330 999 1337

Included free in most mobile & landline call packages. Otherwise, just your standard call rate applies. If you are on a contract with us for support, please use this number.

Prefer Email?

Looking for our email? Here it is:

help@totallytechy.com

That's refreshing isn't it?

Address

We are real!

Totally Techy Ltd
179 High Street
Uxbridge
UB8 1LA

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Copyright & Trademarks Totally Techy Ltd VAT 935 2893 93 & Reg. 6595441 Subject To Contract. E&OE
CompTIA Brigantia
Totally Techy Ltd
179 High Street, Uxbridge, Middlesex.
Phone: 0800 999 2150 Phone: 0330 999 1337
http://totallytechy.com