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Factual Factoids

Factoids are snippets of information from little notes to full page terms & conditions. If you require further information about any factoid, please give us a buzz.

Associations

  • CompTIA ASC Gold

    We're the first CompTIA A+ Gold Service Centre in the country.

  • Brigantia Member

    We are proud to be Brigantia Computer Experts and abide by their Code of Ethics.

  • ITACS Member

    We are members of the "Independent Trade Association of Computing Specialists" and abide by their code of ethics.

  • AVG Anti Virus

    We are authorised AVG resellers - you can add AVG to repair job for a special price! Ask for details.

  • ESET

    We are an ESET Reseller - we can sell all versions and flavours of ESET including Anti Virus, Smart Security and Business class packages.

  • LaptopLink

    We are members of the LaptopLink scheme. This scheme provides both guarantees that your laptop is in good hands and a service to get it to us via a network of local drop off points, or by post.

Other Info

  • Bringing In Your Equipment

    Are you planning on bringing in some equipment for repair or upgrade?

  • OEM vs Retail

    What is OEM and why is it different to Retail?

  • RoHS

    The RoHS Directive mandates that electrical/electronic products are more environmentally friendly.

  • WEEE

    Totally Techy Ltd is registered as a distributor under the Waste Electrical and Electronic Equipment EU directive.

Repair Policies

  • Never Second Best

    If you are not happy with a job, we'll have another go. We hate the idea of leaving customers dissatisfied!

  • No Fix, No Fee, No Fuss

    If we can't fix it, you don't pay! Some exclusions apply like pre-arranged 'lets try it' type jobs or courier fees.

  • A+ Techies, A+ Service

    Our Techies are qualified; they know a thing or two about computers! Our service really is Heroic and we will go that extra mile to get things done.

  • A+ Aftercare

    Every job has a detailed report and 30 days support & follow-up advice if you need it.

FAQs

Other Policies

  • Basic Services T&Cs

    These Terms & Conditions cover all services unless a contract exists between us that modifies it. Sales (e.g. online or in-store purchases of goods) are covered by their own Terms & Conditions.

  • Code Of Practice

    We follow our own Code of Practice and of the associations we belong to (CompTIA, Brigantia, ITACS).

  • Customer Ethics & Privacy Policy

    This is an internal policy that all our Techies must follow, we publish this so that you can see we really take your privacy seriously.

  • Delivery

    We have three methods of getting goods into your grubby little hands. Free Collection in store, Standard Delivery (£5) and Premium Delivery (£10).

  • Online & Offline Security

    How we secure your data online.

  • Privacy

    Our Privacy Policy for our Services, Website & In-Store.

  • Refunds & Returns

    This is the standard online & in-store refund & returns policy and applies to all items unless stated otherwise. This policy does not cover services, support or parts installed by us during another service.

  • Terms of use

    This policy covers the basic Terms of Use for our website.
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Copyright & Trademarks Totally Techy Ltd VAT 935 2893 93 & Reg. 6595441 Subject To Contract. E&OE
CompTIA Brigantia
Totally Techy Ltd
179 High Street, Uxbridge, Middlesex.
Phone: 0800 999 2150 Phone: 0330 999 1337
http://totallytechy.com