Retail Services DC Power Jack Replacement
DC Power Jack Replacement
If your computer isn't charging you may need your power jack replaced.
Jack Replacement
A damaged or faulty jack can cause random issues with your laptop including randomly shutting down without any warning, flickering power lights and poor battery performance. Jacks come in two flavours - the soldered on ones and the harness ones (via a cable).
Replacing the DC Jack requires us to completely disassemble the laptop, desolder (or unhook) the faulty jack and replace with a new DC jack (if its soldered, we'll also clean the board first). The laptop is then tested in-situ and if all good, it's rebuilt. Poorly experienced engineers can easily damage the surrounding components.
Do I need a replacement power jack?
You'll likely need a jack replacement if the power only works when you are moving the power cord and if when plugged in the laptop looks dead (e.g. no lights, no activity etc). If you remove your battery and plug the charger into the jack and the lights stay on all the time when moving the jack around (e.g. gently move the plug from side to side, up and down) then its likely to NOT be a power jack replacement you'll need and further investigation will be needed.
Stop. Don't damage that jack!
Always make sure you remove your charger from the power jack when taking the laptop out and about - we have lots of customers arrive in-store with other issues and they leave the charger inside the jack. Power jacks are nearly always damaged from stress caused by the wobbling it about or yanking it from side to side. Be careful!
Pros:
The entire power jack is replaced (we don't repair the existing one).
Pricing & Notes:
Excludes Parts.
6 months warranty as standard.
Included:
Labour/Service to fit the DC Jack.
Excluded:
Power Jack (Normally £5-20)
Additional Parts (sometimes the motherboard charging circuit is faulty and not the jack, if this is the case then you can perform a Motherboard Repair instead).
£69
Plus parts if required.
+£20
Tags:
No Charging
Power Jack
Jack Replacement
Power Jack Issue
Loose Jack
Faulty Jack
DC
Charging
Power
No Charge
Charging Issue
Power Cable
Telephone
0800 999 2150
Free on most landlines (not on mobiles). We do not offer support via this number.
We're Brand Neutral!
Bringing it in?
Please avoid disappointment and read our guide.
We may be able to help remotely, please give us a call.
Free FoundIT!
All computers are marked with an asset tag for support. This might also help you get back a lost or stolen device, so let us know if you change your contact details.
